We appreciate your business at hotBlinds.com. In order to serve you better we want to give you the most up-to-date information about your order. Log in below with your order number and last name to check the current status of your order. If you have any questions regarding your order, please call our customer service line at 1-888-650-6873.
Please note that production time on our products can range from 4 - 14 days depending on the product. Allow 2 - 5 days for delivery.
CANCELLATIONS and CHANGE ORDERS: We do not sell off-the-counter products. All products are custom crafted to your specifications for each window. Production normally starts within 24 hours of receiving your order. We will make every effort to accommodate cancellations and changes to orders; however, an order may not be cancelled or changed if it is already in production.
FREIGHT DAMAGE: Please inspect the delivery as soon as it arrives. If you suspect any damage, you can REFUSE, INSPECT PRODUCT, or MAKE A WRITTEN STATEMENT on the freight bill before you sign accepting shipment. Contact our customer service department as soon as possible. If you discover concealed damage, please retain all packing materials and contact our customer service department for further instructions.
RETURNS FOR REPAIR OR CREDIT: All returns require an authorization number. Our customer service department will assist you with authorization and instructions on returns.