hot Blinds.com POLICIES:
PRIVACY: At hotblinds.com, your right to privacy of data is a major concern. When placing your order we need to know your name, mailing address, email address, phone number, credit card number with billing statement address and expiration date. This allows us to process and complete your order and notify you of your order status. All information about you and your order is kept totally confidential. hotblinds.com will not, under any circumstances, disclose your personal information to any outside organization for its use in marketing or any other purpose.
ORDERING OPTIONS: We accept orders on our website and telephone orders. In case of an incomplete order or incorrect order we will notify you immediately by email or telephone, which may cause a slight delay to your order.
PAYMENT OPTIONS: We accept MasterCard, Visa, American Express and Discover. We also will accept your personal check in advance, however, please be aware that this will delay your order. We do not accept COD orders.
INTERNET COMMERCE - When you place an order, all information is processed through a secure server and all data that is collected is protected against unauthorized access (MORE INFO). However, if you want to place an order but do not want to provide your credit card or other information on line you may place your order via fax or phone.
CONFIRMATION OF ORDER: A confirmation of your order will be emailed to you within 36 hours of receipt of your order (excluding weekends and holidays). The confirmation will contain the approximate shipping date of your order. This computer-generated date from the fabricator is normally very accurate; we can not guarantee that your order will be shipped on the date provided.
Every effort has been made to ensure the accuracy, timeliness, and reliability of the information provided on this site. hotBlinds.com does not assume responsibility for misquoted prices, payment, and product information resulting from outdated publication data, technical, human or communication errors.
CANCELLATIONS and CHANGE ORDERS: We do not sell off-the-counter products. All products are custom crafted to your specifications for each window. Production normally starts within 24 hours of receiving your order. We will make every effort to accommodate cancellations and changes to orders; however, an order may not be cancelled or changed if it is already in production.
MIS-MEASURED PRODUCT - OOPS! POLICY: Measuring for blinds and shades is very simple. If you follow the measuring instructions on our website, incorrect measurement is very unlikely. Since all of our products are custom made to fit your windows we urge you to follow our simple instructions for measuring. Please view "How to Measure" before measuring and ordering and if you still have doubts or questions please call us for assistance at our toll free number 888-650-6873. Of course if your measurements are correct and the blind or shade doesn't fit we will replace it at absolutely no charge to you. But, should you mis-measure or enter an order incorrectly, our Oops policy has been designed to protect you. If the product can be modified, your cost will be limited to exactly what the fabricator charges us. This is normally just a nominal fee. You pay the shipping expense to return it and we will pay the shipping expense to get it back to you. If a replacement is required we will have another product manufactured to the correct measurements at a substantial discount and we will pay the shipping.
SATISFACTION GUARANTEE/RETURN POLICY: As outlined in our policy section, our Oops! Policy protects you should you measure a window incorrectly. And, of course, if a product we sell you is not fabricated correctly, it will be replaced or modified at absolutely no charge to you.
Otherwise, if there is a defect or any problem with any product you purchase from us we will rectify the problem as quickly as possible. This may require that we have another blind or shade made for you or it may require returning the product for repair (we pay for shipping). In either case there will be no charge to you in correcting the problem.
Concerning other returns: The products we offer on our website are manufactured by the industry's leading manufacturers including, Comfortex, Graber, Springs and Bali. Since these window coverings are custom made to fit your windows, rather than off-the shelf products, the industry standard policy of all the manufacturers states that they will not accept returns other than warranty repairs/replacements and correction of factory error or factory defects. However, as an added service to our customers, hotBlinds.com will accept returns and refund your money less a 50% restocking and handling fee provided you contact our customer service department within 7 days after receiving your order. Shipping charges are the customer's responsibility.
UNFORESEEN ISSUES: Please inspect your order upon receipt even if installation must be postponed. Should there be any issues with your order, such as, freight damage, concealed damage, improper fit due to windows measured incorrectly, blinds made incorrectly, etc., please contact us as quickly as possible. By doing this we can promptly go to work to help get any issue resolved. (Please report freight damage to us immediately. Concealed damage must be reported to us within 15 days). Our fabricators limit their liability to 30 days of receiving the order. Therefore, we must limit our liability for unforeseen issues to 30 days.
COLOR DISCLAIMER: The colors we display on our website should be considered close renditions to the actual colors available for each product and cannot be 100% accurate. As these colors are downloaded they will vary depending on each computer's monitor settings and so on. If color is an important issue we urge you to allow us to send samples for you to view. Samples are provided on a no charge basis and can be easily and quickly ordered on our website. But, keep in mind that real wood colors can vary somewhat due to inherent variances in wood and the stained colors can vary due to the way the wood grain accepts the color. This is noticeable even in the finest wood furniture, cabinetry, etc. Also please understand that dye lots vary as well and for this reason it is always recommended that if you want real wood blinds in natural wood finishes that all blinds are ordered at the same time. The actual blinds you receive from any manufacturer may not match samples exactly. Also, please be aware that due to possible differences in dye lots, fabric shades such as roller shades, roman shades and cellular shades, etc., may not exactly match samples. Inherently, dye lots change on paints, stains, fabrics, wall paper, carpet, furniture and any other product that is colored. Changes in dye lots cannot be prevented.
WEBSITE PHOTOS: We strive to make our website extremely informative and easy to navigate. To assist our customers we post photos on each product's brochure page. The purpose of the photos is to give our customers a general understanding of what the product is and what it looks like and in some cases what the various options and components such as, head rails, valances, installation brackets, controls, etc., look like. Rooms and conditions depicted on our website are photographic representations; how your shades or blinds will look will vary depending upon actual lighting conditions inside and outside your home (time of day, type of lighting, direction of sun, etc). Typically, we offer hundreds of different blinds and shades on our website, and, obviously, it is not possible to post actual specific photos of each product and each product's components and options. While some photos are actual photos of the products, options and components others are generic photos. Valances may be shown with or without returns but the mount type, inside or outside, dictates if a valance will have returns. Should you have any questions about a product, its options and components, installation or whatever please call us toll free at 888-650-6873. No question is a dumb question and we're happy to help.
PRODUCTION TIME: Typically it takes between 4 to 7 business days for our products to be ready for shipping. Some orders may require multiple shipments because more than one supplier may be used. Example: If wood blinds are ordered along with pleated or cellular shades 2 different suppliers may be used and of course production time and shipping methods could be different. If required this information will be included in our confirmation.
SHIPPING: On most orders we do not charge for shipping within the contiguous United States. However, oversized products must be shipped via "common carrier" with a delivery charge of $45 to $75 per shipment. A product is considered oversized if the width (and length for vertical blinds) exceeds 96 to 102 inches. Delivery charges and oversize specifications will vary depending on the product. For orders of 20 blinds or more (any size) there are no shipping charges.
FREIGHT DAMAGE: Please inspect the delivery as soon as it arrives. If you suspect any damage, you can REFUSE, INSPECT PRODUCT, or MAKE A WRITTEN STATEMENT on the freight bill before you sign accepting shipment. Contact our customer service department as soon as possible. If you discover concealed damage, please retain all packing materials and contact our customer service department for further instructions.
RETURNS FOR REPAIR OR CREDIT: All returns require an authorization number. Our customer service department will assist you with authorization and instructions on returns.
LIMITED LIFETIME WARRANTY: Our products are covered by the manufacturers' warranties. The warranties are extended to the original purchaser and cover defects in material and workmanship when the product is measured and installed according to product instructions assuming recommendations concerning size limitations have been followed, etc. The manufacturer will repair or replace the product or components at its discretion. The warranty does not cover products that have been damaged as a result of abuse or accidents. Should any product that you purchase from us ever require warranty service please contact us for "return of product" instructions. hotBlinds.com will then make the necessary arrangements to insure that the warranty issue is handled promptly and to your satisfaction. Our Toll Free number is 888-650-6873.